96ok's Responsible Gaming — Your Safety Is Our Priority
96ok believes that gaming is an enjoyable form of entertainment — as long as it stays within control. We are committed to the safety of every player.
What is Responsible Gaming and Why is it Important?
Responsible Gaming means enjoying gaming while keeping full control of your budget, time and mental well-being. At 96ok we always believe that betting is a form of entertainment — not a source of income or a way to recover losses.
Our commitment to every player in Bangladesh is this: we will provide you with a safe, transparent and enjoyable environment where you decide when to play, how much to play and when to take a break.
As part of responsible gaming at 96ok, we offer deposit limit setting, self-exclusion options, time-out features and 24/7 support in Bengali. On this page you can learn how to use these features.
96ok is for players aged 21 and above only. Opening an account or playing games by underage individuals is strictly prohibited. No payments are processed until age verification is complete.
This platform is operated for players aged 21 and above only.
Our Protection Tools
Deposit Limit Setting
You can set daily, weekly or monthly deposit limits. Once the limit is reached, no further deposits will be possible — giving you full control over your budget.
Time-Out
If you feel you need a break, you can temporarily suspend your account for anywhere from 24 hours to 30 days. During this period you will not be able to log in or place bets.
Self-Exclusion
If you want to stay away from gaming for the long term, submit a self-exclusion request. Your account will be completely closed for a period ranging from 6 months to permanent.
Session Timer
We provide session timer alerts to let you know how long you have been playing. A reminder message will appear once your set time has passed.
Account Verification and Security
Your account and funds are kept secure through SSL encryption and two-factor identity verification. Any suspicious activity is flagged immediately.
24/7 Support in Bengali
If you have any concerns about gaming, our support team is available seven days a week, twenty-four hours a day via live chat in Bengali.
Recognising the Signs of Problematic Gaming
When gaming turns from enjoyment into a problem, certain signs appear. If you notice any of the following behaviours in yourself or a loved one, it is important to be aware.
⚠️ Personal Warning Signs
- A tendency to bet more than you can afford.
- Trying to recover losses by placing even more bets.
- Feeling restless or irritable when not gaming.
- Lying to family or friends about your gaming.
- Taking on debt or spending savings to cover gaming costs.
✅ Healthy Gaming Habits
- Play for entertainment only, not to earn money.
- Set a budget in advance and stay within it.
- Take regular breaks and set a session time limit.
- Do not chase losses immediately after a losing session.
- Do not make gaming your only source of enjoyment — spend time with family and friends.
How to Use the Protection Tools
Log In to Your Account
Log in to your 96ok account and go to Profile Settings.
Select the "Responsible Gaming" Option
Find the "Responsible Gaming" section in Settings.
Set a Limit or Break
Set your deposit limit, session timer or time-out value and save.
Contact the Support Team
For self-exclusion or any questions, contact us via live chat or email.
Please note: Lowering a deposit limit takes effect immediately. A request to increase a limit takes effect after 72 hours — this delay is there for your protection.
Once self-exclusion is activated, it cannot be reversed before the set period ends. Make this decision carefully.
Safe Deposit and Withdrawal Limits
💳 Deposit Information
- Minimum deposit amount: ৳200 (per method).
- Payment methods: bKash, Nagad, Rocket, Upay.
- Use an account registered in your own name — using someone else's account is prohibited.
- As part of responsible gaming, always deposit within a pre-set budget.
💸 Withdrawal Information
- Minimum withdrawal amount: ৳1,000.
- Processing is typically completed within 30 minutes to 3 hours.
- Verification must be completed before a withdrawal can be processed.
- Withdraw your winnings — not reinvesting all your money in bets is part of responsible gaming.
Protection of Minors
96ok strictly ensures that only individuals aged 21 and above can use the platform. Age verification is mandatory at registration.
If you have children or teenagers in your household, use parental control software on your device to restrict access to gaming websites. Do not share your account password with anyone.
We recommend having an open conversation with your children about online gaming and explaining to them why it is for adults only.
- Mandatory age verification at registration.
- Payments are processed only after identity document verification.
- Suspicious accounts are suspended immediately.
Always log out of 96ok or any other gaming site when it is open on your device. Keep your login details secure. Be mindful that children do not develop any misconceptions about online betting.
Get Help — You Are Not Alone
Gaming addiction is a real issue and acknowledging it is a sign of strength. At 96ok we are always here for you.
Live Chat
Speak with our support team 24/7 via live chat in Bengali. They will help you use the protection tools.
Email Support
For any request or question related to responsible gaming, email us at: [email protected]
Professional Support
If you feel that gaming has become a serious problem, seek advice from a mental health professional or counsellor.
Our Commitment: If you submit a self-exclusion or time-out request, we will apply that restriction to your account immediately. No promotional emails or offers will be sent during this period.
Responsible Gaming — Frequently Asked Questions
Play Responsibly,
Enjoy the Experience
Enjoy your favourite games at 96ok in a safe and reliable environment. We are always here for any questions you may have.