96ok Privacy Policy
Here is a complete and transparent description of how 96ok handles the collection, use, and protection of your personal information.
96ok ("we", "us", "platform") takes your privacy very seriously. This privacy policy explains what types of personal information we collect, why we collect it, how we use and store that information, and what rights you have. By using 96ok's services, you are considered to have agreed to the terms of this policy.
1 What Information We Collect
We may collect the following categories of personal information when you register on the 96ok platform and use our services:
1.1 Identity Information
- Full name and date of birth
- National ID number or passport details (for age verification)
- Mobile number and email address
- Residential address
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
- Deposit and withdrawal history
- Records of transaction time, amount, and method
1.3 Usage and Technical Information
- IP address and device type
- Browser version and operating system
- Login time, session duration, and activity logs
- Game play history and betting details
We only collect information that is necessary for providing services, ensuring security, and fulfilling legal obligations.
2 How We Collect Information
We collect your information in the following ways:
2.1 Direct Collection
We collect information directly from you when you open an account on 96ok, update your profile, request a deposit or withdrawal, contact us via live chat, or send us an email.
2.2 Automatic Collection
Some information is collected automatically when you use the platform. This includes data gathered through cookies, server logs, and similar technologies. This information is primarily used to improve platform performance and monitor security.
2.3 From Third Parties
In some cases, transaction confirmation information may be received from payment providers such as bKash and Nagad. This information is used solely for the purpose of verifying transactions.
3 Purpose of Using Information
96ok uses the information we collect for the following purposes:
- Account management and identity verification: To complete the registration process and for age verification (to confirm the 21+ age requirement).
- Processing financial transactions: To process deposits and settle withdrawal requests; to enforce rules regarding the minimum deposit of ৳200 and minimum withdrawal of ৳1,000.
- Providing customer support: To offer assistance in Bengali via 24/7 live chat and email.
- Platform security: To detect and prevent fraud, money laundering, and other illegal activities.
- Responsible gaming monitoring: To analyze playing patterns in order to identify problematic gaming behavior and take necessary action.
- Promotional communications: To inform you of bonus offers, promotions, and related updates with your consent.
- Fulfilling legal obligations: To comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
- Improving service quality: To analyze user experience and make the platform more refined and user-friendly.
4 Sharing and Disclosure of Information
96ok does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
4.1 With Service Partners
Information is shared with payment processors (bKash, Nagad, Rocket, Upay), game providers (such as Pragmatic Play, Spribe, JILI, PG Soft), and technology infrastructure providers — only the minimum information necessary for service delivery is shared. These partners operate under strict confidentiality agreements.
4.2 For Legal Requirements
We will be obliged to disclose information if required to do so by court order, government directive, or legal obligation.
4.3 In the Event of Business Changes
In the case of a business merger or acquisition, user information may be shared with the relevant parties. We will notify you in advance in such cases.
We never sell your information to any third party for marketing or advertising purposes.
5 Cookies and Tracking Technologies
The 96ok platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device.
5.1 Cookies We Use
- Essential cookies: For maintaining login sessions and handling security-related tasks. Without these, the platform will not function properly.
- Functional cookies: To remember your preferences and settings, such as language selection.
- Analytical cookies: To monitor platform performance and understand usage patterns.
5.2 Cookie Controls
It is possible to disable cookies through your browser settings. However, if essential cookies are turned off, some features of the platform may not be available.
6 Data Storage and Security
6.1 Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period to fulfill legal obligations, such as records of financial transactions.
6.2 Security Measures
96ok applies industry-standard security technologies to protect your information:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Firewall and intrusion detection systems
- Limited access policy — only authorized personnel can access information
- Regular security audits and vulnerability testing
- Encrypted storage of sensitive data
While we strive to maintain the highest level of security, no digital system is completely impenetrable. If you suspect a security issue, please contact us at [email protected].
7 Your Rights
As a user of the 96ok platform, you have the following rights regarding your personal information:
7.1 Right to Access
You can request from us at any time to find out what information we are storing about you.
7.2 Right to Correction
If there is any error in your information, you can request that it be corrected. This can be done by logging into your account profile or by contacting support directly.
7.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
7.4 Right to Restrict Processing
In certain cases, you may request that the processing of your information be temporarily restricted.
7.5 Right to Withdraw Consent
Consent given for promotional communications can be withdrawn at any time. Withdrawing consent will not affect the processing of information that is essential for providing services.
To exercise these rights, email [email protected] or contact us via 24/7 live chat.
8 Privacy of Minors
96ok's services are intended only for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.
An age verification process is completed at the time of registration. If it is ever found that information from a minor was accidentally collected, that information will be deleted immediately and the associated account will be closed.
If you believe that a minor has opened an account on our platform, please notify us at [email protected].
9 Third-Party Links
In some cases, the 96ok platform may provide access to third-party payment gateways or game provider interfaces. These third parties have their own privacy policies, and responsibility for how your information is used on their platforms rests entirely with them.
96ok's privacy policy applies only to our own platform. We are not responsible for the practices of third parties.
10 Policy Changes
96ok reserves the right to revise this privacy policy from time to time. For any significant changes:
- A clear notice will be displayed on the platform.
- Registered users will be informed via email (where applicable).
- The date of the change will be updated at the top of this page.
If you continue to use the platform after any changes, you will be considered to have consented to the updated policy. We therefore recommend checking this page regularly.
11 Contact Us
If you have any questions about this privacy policy or wish to make a request regarding your information, please contact us through any of the following channels: